Furry Gems 45 Day Returns Policy
Don’t like how it fits on your furry gems? Don’t like the way it looks? Or for any reason.. We understand and it happens, so don’t worry because we are happy to accept returns on merchandise within 45 days of receipt just follow the instructions below:
Step 1: Confirm Your Return
- Be returned in original re-sellable condition
- Not have been worn, washed or altered in anyway
- Must be clean (NO PET HAIR!!!)
- All returns will be refunded less shipping fees, duty and border charges (if applicable), within 7 days of receipt. A 15% re-stocking fee will also be applied on all returns
- Item(s) returned within 15 days of receipt maybe refunded through store credit or the original form of payment PayPal.
- Items returned within 16-45 days of receipt maybe refunded via store credit only.
IMPORTANT: if above conditions are not met, we will not process your return and will mail the item back to you at your cost.
Step 2: Send it Back to Us
- Send us a email email@example.com or send us a return request from "My Account" and write down your reason for return, your name and order number, and whether you want your refund to be returned via PayPal or Store Credit (within 15 days of receipt only)
- Print this email upon confirmation from us
- Pack the item(s) securely along with the confirmation email
- Send it back to us, address will be included in our confirmation email.
Your credit or refund will be issued within 7 days of receiving your returned item. We do not refund your original shipping or return shipping charges. 15% re-stocking fee will apply.
- Personalized Dog Collars - collar sold from Furry Gems Dog Boutique is carefully handpicked and custom made to order. ALL SALES ARE FINAL. However, if any of the rhinestones from the charms or letters fall out within first 14 days of purchase, we will gladly replace it for you at no cost including free shipping only in the absence of extreme pulling, scratching and chewing
- All specifically marked Clearance items are final sale.
- Any items under “Seasonal Costume” category which include dog costume and dog dresses are final sale.
Due to internal pricing, sales items and inventory adjustments, Furry Gems do not accept exchanges. Instead, please send your item back to us and you can place a new order at any time or wait until we have issued your store credit or refund.
Do not hesitate and contact us via the Chat Box at the lower right corner or send us an email at firstname.lastname@example.org