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What is your estimated delivery time?

Once your order has been placed, the order will be shipped within accordingly. You can always see the availability on every product page under the price. Usually items are shipped within 2 business days. We will then ship your package with either USPS or Canada Post depending on the product. Please refer to shipping


What is your policy regarding cancellations?

Your order maybe cancelled or changed provided that the order has not been fufilled.


What is your exchange and refund policy?

refer to our Return Policy

Do you have an important advice for pet's owner?

Always Supervise your pet whenever they wear any accessory or use any products. All furrygems.com/ Furry Gems Dog Boutique products are used at the owner's sole discretion, and furrygems.com/ Furry Gems Dog Boutique accept no responsibility for any loss or damage that may result. Pets are unpredictably aggressive and it is not possible to know how each pet will treat their new collar and accessories. Collars are not warranted against excessive wear and tear such as extreme pulling, chewing, scratching and dropping. FurryGems.com/ Furry Gems Dog Boutique 's liability in all events is limited to, and shall not exceed, the purchase price paid of the item.

Will you charge taxes to my order?

Neither tax applies to purchases made by Canada or US

Please note: Customers from outside of Canada will be responsible for payment of any applicable duties at the time an order arrives. If you refuse your order at the time of delivery you will still be charged for the shipping and the return charges. You must contact your local Department of Commerce for information about duty and taxes that may be added.

Who designed and developed www.furrygems.com?

I have numerous compliments about this website. The website is designed and developed by Neel Softech. Anyone can contact them on their contact details as below

Email : chiragpanchal1983@gmail.com
Skype : chirag_panchal83
Website : Neel Softech